Privacy Policy

OOKLU TALES SARL respects your privacy and is committed to handling your personal information responsibly.

This Privacy Policy explains how OOKLU TALES SARL collects, uses, stores and protects personal information when you visit our website or contact us through our online forms.

When you use our website or submit an enquiry, we may collect the following information:

• Full name
• Company name
• Business email address
• Country
• Phone number or WhatsApp number, if provided
• Products or services of interest
• Estimated order volume, if provided
• Message content and other information you choose to share

We may also collect limited technical information necessary to operate, maintain and secure our website, such as browser information, device information and server logs.

If analytics tools, cookies or other tracking technologies are used, additional information may be collected in accordance with the applicable cookie settings and legal requirements.

We may use your personal information to:

• Respond to business enquiries and requests for quotations
• Communicate about products, specifications and potential partnerships
• Assess your business requirements and direct your enquiry appropriately
• Maintain business correspondence and records
• Operate, maintain and secure our website
• Prevent spam, fraud and misuse
• Comply with applicable legal obligations

We will not use your information for unrelated purposes that are incompatible with the purposes described in this Privacy Policy.

Where applicable data protection laws require a legal basis for processing personal information, OOKLU TALES SARL will rely on an appropriate basis, which may include responding to your request, taking steps at your request before entering into a business relationship, complying with a legal obligation, pursuing legitimate business interests or obtaining your consent where required.

The applicable legal basis depends on the circumstances and the laws governing the processing.

OOKLU TALES SARL does not sell your personal information.

We may share information where necessary with service providers that help us operate our website, process enquiries, host our systems, protect against spam or deliver business communications.

Information may also be disclosed where required by law, to comply with a valid legal request, to protect our rights or to address security concerns.

Service providers should receive only the information reasonably necessary to perform their services and should handle it in accordance with applicable requirements.

Because OOKLU TALES SARL works with international markets and may use service providers located in different countries, personal information may be processed or transferred outside your country of residence.

Where applicable laws require safeguards for international transfers, appropriate measures will be implemented.

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including responding to enquiries, maintaining relevant business records, managing potential business relationships, resolving disputes and meeting legal obligations.

Retention periods depend on the type of information and the circumstances in which it was collected.

OOKLU TALES SARL takes reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, alteration, disclosure or misuse.

However, no method of transmission over the internet or electronic storage can be guaranteed to be completely secure.

Our website may use essential cookies or similar technologies required for its operation and security.

If analytics, advertising or other non-essential cookies are introduced, the website will provide appropriate information and obtain consent where required by applicable law.

You may also be able to manage cookies through your browser settings.

Depending on the laws applicable to you, you may have the right to request access to your personal information, correct inaccurate information, request deletion, object to certain processing, restrict processing, withdraw consent where processing is based on consent, or request a copy of your information.

You may also have the right to lodge a complaint with the relevant data protection authority.

To make a privacy-related request, please contact OOKLU TALES SARL using the contact details provided in Section 14. We may need to verify your identity before responding.

Our website may contain links to third-party websites or social media platforms, including Instagram and Facebook.

Those services operate under their own privacy policies and terms. OOKLU TALES SARL is not responsible for the privacy practices of third-party websites or platforms.

Please review their policies before submitting personal information through those services.

Our website is intended for business and general audiences and is not designed to collect personal information from children.

If you believe a child has provided personal information to OOKLU TALES SARL, please contact us so that we can assess and address the matter appropriately.

OOKLU TALES SARL may update this Privacy Policy from time to time to reflect changes to our website, business practices, service providers or legal requirements.

Any updated version will be published on this page with a revised ‘Last updated’ date.

For questions about this Privacy Policy, how your personal information is handled, or to make a privacy-related request, please contact:

Company

OOKLU TALES SARL

Email

contact@ooklutales.com

Address

Office B25, 2nd Floor, Immeuble Le Montplaisir, 1073 Montplaisir, Tunis, Tunisia

This Privacy Policy is intended to be applied in accordance with the data protection laws and regulations applicable to OOKLU TALES SARL and the relevant processing of personal information.